Salesforce Communities
Salesforce Communities extends the Salesforce1 platform architecture and the Chatter Social Network, enabling branded social networks across employees, customers and business partners. Cloudtree Technologies provides a comprehensive set of services that enable companies design, deploy, enhance, grow and support their online social communities connecting customers, channel partners with their internal employees.
Our Salesforce Community implementation services include:
Community Design Workshop
- Identify brand objectives, outline partner experience model, and map internal organization structure and business processes
- Identify systems of record (CRM / ERP/ PRM) that need to be connected to systems of engagement (community); document information architecture
- Content strategy: authoring, publication, moderation, knowledge management
- Design security model, Single Sign-On (SSO)
Implementation, Deployment, and Transition Services
- For existing Salesforce Customer and Partner Portal users, migration roadmap to Communities via defined transition process
- Implementation services including basic configuration, customization involving content strategy, integration with external social media and internal systems of record, security model, and dashboards for reporting
- Migration and configuration of existing content for knowledge management
Planning for sustenance, enhancement, and actionable metrics
- Implement community success metrics
- Analyze community participation and engagement levels via actionable metrics
- Integrate external social media management within community dashboards
